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Message 1 of 2

Re: Old Premium Email account on Credit File?

I've had the same issue....recently showed up on my credit file years after closing the email account....no idea why its shown up and its concerning me, especially with mortgage renewal due, I don't want anything unexpected to crop up. The address linked to it I moved from over 12 years old now.

@NeilO are you able to assist with my similar scenario?

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Message 2 of 2

Re: Old Premium Email account on Credit File?

Hi @d2023 Thanks for your post and I understand how concerning this would be for you at this time.

Have you raised a case with your Equifax or Experian? They then contact our Credit Referral team who will investigate this fully.

Equifax: https://www.equifax.com/personal/credit-report-services/credit-dispute/

Experian: https://ins.experian.co.uk/contact

Cheers

John

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