Raising an ORDI?

[martinfirst]

Hi John

I have the same problem. My address on the OpenReach database is different to the Royal Mail database (the Royal Mail database is correct).  I've tried to talk to BT about it but they don't seem to know what to do!!  Please can you help me?

Thanks

Martin 

[Keith_Beddoe]

@martinfirst 

Welcome to this user forum for BT Retail phone and broadband customers.

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

Are you a BT Retail customer>

[martinfirst]

Great, thanks.  Yes, I am a BT retail customer 

[Keith_Beddoe]

I will see if a moderator can help.

[martinfirst]

Thank you!

[NeilO]

Hi @martinfirst I'll send you a private message so you can get in touch and we'll be happy to help.

Cheers

Neil

[JohnC2 · Accepted solution]

Hi @martinfirst, thanks for getting in touch to get the address record corrected. I received confirmation that this was updated yesterday.

Cheers

John