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Message 1 of 3

Re: Recycling a BT Router

I’m unable to find any link that tells me how to recycle my old router- and yes, I’ve looked in My BT etc. I don’t want to get charged  for it but am unable to get through on the phone lines either. What should I do? Surprisingly, I’m unable to sit on hold for 24 hours as seems to be the only option. Any advice?

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Message 2 of 3

Re: Recycling a BT Router

Try calling BT when they are not on strike, such as tomorrow and you might get through quicker than being on hold for 24 hours.

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Message 3 of 3

Re: Recycling a BT Router

Hi @clevertart

Welcome to the BT Community!

Sorry for the problems you're having getting hold of a returns kit.  Did you manage to speak with a colleague over the phone to get one sent out?

Let me know how you got on.  If you still need a hand we can pick up from here.

Thanks,

Robbie

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