Hi Paddy, I have the same problem; are you able to help? I've just been on the phone with BT Help for 30 mins and we were unable to solve.
Hi @ChrisNorwich, welcome to the forum and thanks for posting. I've moved you post to create your own thread as the previous thread is already resolved.
I've sent you a Private Message so you can get in touch with us and we'll be happy to fix this for you.