cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
223 Views
Message 1 of 3

Re: Return of kit

Go to solution

Will you please send me one too. The label is not where you say it is. I’ve tried  bt.com/returns 🤬

0 Ratings
Reply
2 REPLIES 2
211 Views
Message 2 of 3

Re: Return of kit

Go to solution

Call BT 0330.1234.150 and request that they send a returns bag out to you.

0 Ratings
Reply
166 Views
Message 3 of 3

Re: Return of kit

Go to solution

Thanks for your response 

My problem with phoning is the appallingly long wait on hold🤬 - I gave up.  It should also be noted that return of kit does not fit in to any of the options given. 

Having searched again I eventually found the section from which I could request a label - but it was not easy.

Suggestions for  improvements, which would simplify to process and so lead to more people returning kit:

- ensure the link given takes you straight to the request a label section

- have a Freepost address printed on the box of the new kit so all you have to do is put the old kit in and post - surely less bureaucratic 

 

0 Ratings
Reply