"This is a BT residential customer to customer forum. Your post does not go to BT. The only BT staff are the forum moderators who do not necessarily read all the posts.
Posting your return number and date on this forum will not be received by the returns department.
You will either need to contact BT Customer Service on 03301234150 who can update your account or if you prefer to wait, it is presently taking four weeks for accounts to be updated after BT have received the returned item(s)."
The 2nd paragraph is telling. If posts on this BT forum are not seen by the Returns staff, then how are customers supposed to inform of the dispatch and receipt of their returned kit? Not only that but what exactly is the point of this forum?
So, what prompted me to write again on this forum? My previous post on this topic can be seen here: https://community.bt.com/t5/Bills-Packages/Returning-kit/td-p/2284319. Note in that post I stated that the returned kit had been received by BT (according to the Royal Mail tracking info) on 26th February. This morning, I received yet another annoying BT text stating the kit had not yet been received. Over 5 weeks ago. So much for the blather about "it might take 3 or 4 weeks (today's text specifically states 3 weeks) for BT to notice the kit was back with them. I had assumed these texts were computer generated but then I read today's text again and found this phrase "Please sent it back to avoid a charge". Sent; past tense!
This text was received at 08:34. Checking my email this morning, I was surprised to see an email from BT reminding me that the kit has not yet been returned. Two things about this mail stood out. First was the time it was sent 02:42 and second was the presentation. It was in the form of a BT form and at the top of the form was my account number and post code. Not only that but it began with "Hello K", my initial. So, regardless of what we may see/read here about BT not having any was to correlate returns info, this seems to say otherwise. Happily, the mail included a link to a BT Complaints page.
I have to have some sympathy with the moderators on this forum who seem to be swimming against a tide of BT indifference and incompetence. Good luck to you guys!
2nd attempt to post this. 1st attempt was greeted with a message about invalid html being found in the message body. Said html has been removed but no indication of what was removed, so how am I supposed to correct it?
