Somebody wants to take over your phone line

[keying]

So BT employee lied to me?  If there was another supplier I wished to move to , there is not, I would test BT statement that I could move at any time from the new contract without penalty;this I was twice told by two different BT employees and they sent me a wireless disc. Broadband good and openreach installers very helpful more than I can say for Virgin particularly given their performance during the covid situation.

pswich 

[chrisjp]

Yes, I'm afraid that a BT telephone agent telling you that starting a new contract would somehow stop takeover attempts on your line AND that you could withdraw from this new contract at any time without penalty were both: (1) a total lack of knowledge by the agent or (2) lies or (3) a non-BT scammer trying to get your payment details.
I suspect (2), which would provide the agent with commission. What's more, if you did take out a new contract, you'd be terminating your existing one early and this would incur an early termination fee.
The basic advice is: don't believe anything a BT telephone agent tells you!

[keying]

No early termination fee infact I am paying a bit less than I was.scam? who then sent me the new BT wireless disc? I did suspect the response to 'someone wants to take over your phone line' may be being used to push a new contract. Who do I contact to find the truth about this?

[Leanne_T]

Hi there @keying 

Thanks for coming to the BT Community. 

I've replied to your private message, could you get back to me when you get the chance and we will see what we can do to help 🙂

Leanne.