Two accounts

[cmcinroy]

I am having an issue with two accounts showing,  I moved to BT and when I did this they used the wrong details so they set up another account but when I log in to my bt the cancelled account shows as my primary account and I can not delete it.  I noticed it has been done previously and wondered if anyone could help

[NeilO]

Hi @cmcinroy welcome to the community and thanks for posting, I'm sorry to see you've been set up with two accounts in MyBT in error.  I'll be able to help you get sorted and I've sent you a private message so you can get in touch with your details.

Thanks

Neil