I am having the same problem new customer and can't add my account to my BTID the yellow box keeps appearing
Hi @amy0389, welcome to the forum and thanks for posting.
Sorry that you can't add your account to your BTID. I've sent you a Private Message so you can get on touch with the Mod team and we'll be happy to help you with this.
Hi yes every time i try and connect to BT wifi hotspots it keeps saying my username or password is wrong
Hi @amy0389, thanks for getting back to me and sorry it's not working.
Try a password reset and see if that resolves the issue. If not then please reply to my previous message with your details and we'll be happy to help you with this.