Xbox gamepass hacked bt account

[Rbsey]

Hi - I’ve had the same thing happen and although changed my password and contacted Bt / they don’t know about how to raise it with Microsoft to remove the game pass from the fraudster - just stop the renewal and not charge me. Help would be appreciated! 

[NeilO]

@Rbsey Have you set up 2-step authentication? I'd strongly recommend doing so to ensure your MyBT is secure. I'll also send you a private message and we'll highlight your case.

Thanks

Neil

[DavidM · Accepted solution]

Thanks for sending over the details @Rbsey .

That's been cancelled for you now and the details passed to the relevant team.

Cheers

David

[Anonymous]

Hi. I’ve received an email too saying I’ve activated my Xbox game pass for £10 a month. I didn’t do this, and can’t afford to lose £10 a month. I have changed it so it won’t auto renew but I need to stop £10 going out this month, especially as I didn’t order this! I don’t even have an Xbox, but I have a Microsoft email. I have changed the passwords for my emails and for My BT.
How do I stop the payment going out please?