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Message 11 of 17

Re: Re my virtual rewards card

Hi @Kezzaeds79 ,

Sorry you haven't received the reward card. I've checked this for you and arranged to resend it.

Cheers

David

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578 Views
Message 12 of 17

Re: Re my virtual rewards card

When should I receive this thanks 

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564 Views
Message 13 of 17

Re: Re my virtual rewards card

Hi, @Kezzaeds79 the replacement reward card can take around 10 days to arrive. I'm sorry about the delay.

Neil

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537 Views
Message 14 of 17

Re: Re my virtual rewards card

Why has my rewards card ended up in flyntshire when I live in Lancashire could it be sent to my other email address (edited by mod) as it seems my gmail has been hacked into as there’s clones of all kinds so I’m shutting account down thanks so my new email is one I’ve just put in this I’m so sorry I thought it took upto 3 weeks to come and just looked it’s been active and used in flyntshire I don’t no we’re that is as I’m not a traveller 

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Message 15 of 17

Re: Re my virtual rewards card

Hi @Kezzaeds79 and thanks for posting.

I'm sorry the rewards card was delivered to a different address. have you contacted PureCard about this?

Cheers

David

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Message 16 of 17

Re: Re my virtual rewards card

Yes I’ve spoke to them and I’ve got to come back via yourselves 

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Message 17 of 17

Re: Re my virtual rewards card

Thanks for confirming that @Kezzaeds79 .

We'll need to open a new case for this so check your inbox for my message.

Cheers

David

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