Refer a friend scheme failure.

[Sanity-lap]

Hi 

I joined back in December 2022 and was signed up using the refer a friend scheme by my brother. I received the email shortly after stating my £50 Amazon card would be with me after my first bill. It still hasn't arrived, and numerous calls to BT and BT Card Services have just resulted in me getting fobbed off on every call. The latest call to card services and the advisor just hung up on me. 

Can anyone advise on how to actually get the reward please?

B

[RobbieMac]

Good afternoon @Sanity-lap

Welcome and thanks for your post!

I am sorry for the delay receiving your vouchers as part of your Refer a Friend scheme.  I appreciate the time you have taken on the phone trying to get this sorted out.  I've sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[PaddyB · Accepted solution]

Hi @Sanity-lap,

Thank you for sending in your details, I've had an update from the Promotions team. They've issued the voucher which you should receive in the next few days.

I've sent you a PM with the details. If you need anything else, please feel free to drop me a message.

Thanks,

Paddy