Refund on a closed account - why is this not automatic?

[PeterLongtooth]

I closed my account months ago and BT keep sending my quarterly business bill - which is in credit. Why has it not been auto refunded. 

I seems the only way to get it back is to ask. The process of asking is torturous.

[PeterLongtooth]

BT offer to pay by cheque - what next - in Gold doubloons?

[Mod edit - posting of chat transcripts against the community guidelines]

[rbz5416]

I suspect that if you hadn't cancelled the direct debit, you would indeed have been refunded automatically. I have every time I've switched from away BT.

[gg30340]

If you were a BT Business customer you need to post on the BT Business Forum where somebody may be able to assist you.

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