Remove Friends and Family International

[rjbcollege]

Can anyone tell me how I can remove friends and family international please?  I am not using this feature and can't see it anywhere to untick it to remove it from my package.

Thanks.

[licquorice]

Go to MyBT > Your Products > Landline  Manage > (current package displayed) > manage > select account and click continue. Radio buttons displayed for your options.

[John_F]

Doesn't work for me.  There are no radio buttons and no mention of Friends and Family International when I get to the landline management page

[PaddyB]

Hi @John_F,

Thanks for posting.

What browser are you using? If possible could you try a different one?

Thanks,

Paddy

[John_F]

I've tried Chrome and Firefox (on Linux) and Chrome on Android.  All have the same result

[DavidM]

Hi @John_F and welcome to our community,

Thanks for trying the different browser. It's strange you're not ale to see the option online. I'll be happy to take a look at this for you. I'll drop you over a private message now so you can get in touch.

Cheers

David

[rjbcollege]

Hi David,

I had already gone into your products and not found it there but for the record I followed the instructions again.

I have also tried my usual Chrome and also MS Edge and neither have any radio buttons.

What I do have on both browsers identically are boxes under a heading "Your landline features" and these are listed as:

BT Call Protect - with a button that says Manage

Caller Display - with a button that says Manage

Voicemail - with a button that says Add now

and then the option to view more.  When I click on that, more features are all listed in their own boxes, together with a button labelled Add now.  None of them mention friends and family of any type, international or otherwise.

[rjbcollege]

As per other users, and my answer below, there are no radio buttons anywhere.

[licquorice]

These are the screens I get.

[John_F]

Yes, get there, and just like your screenshot there is no mention of Friends and Family International