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rjbcollege
Beginner
615 Views
Message 1 of 19

Remove Friends and Family International

Can anyone tell me how I can remove friends and family international please?  I am not using this feature and can't see it anywhere to untick it to remove it from my package.

 

Thanks.

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18 REPLIES 18
licquorice
Distinguished Sage
Distinguished Sage
596 Views
Message 2 of 19

Re: Remove Friends and Family International

Go to MyBT > Your Products > Landline  Manage > (current package displayed) > manage > select account and click continue. Radio buttons displayed for your options.

John_F
Beginner
564 Views
Message 3 of 19

Re: Remove Friends and Family International

Doesn't work for me.  There are no radio buttons and no mention of Friends and Family International when I get to the landline management page

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PaddyB
Moderator
Moderator
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Message 4 of 19

Re: Remove Friends and Family International

Hi @John_F,

Thanks for posting.

What browser are you using? If possible could you try a different one?

Thanks,

Paddy

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John_F
Beginner
534 Views
Message 5 of 19

Re: Remove Friends and Family International

I've tried Chrome and Firefox (on Linux) and Chrome on Android.  All have the same result

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DavidM
Moderator
Moderator
532 Views
Message 6 of 19

Re: Remove Friends and Family International

Hi @John_F and welcome to our community,

Thanks for trying the different browser. It's strange you're not ale to see the option online. I'll be happy to take a look at this for you. I'll drop you over a private message now so you can get in touch.

Cheers

David

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rjbcollege
Beginner
516 Views
Message 7 of 19

Re: Remove Friends and Family International

Hi David,

I had already gone into your products and not found it there but for the record I followed the instructions again.

I have also tried my usual Chrome and also MS Edge and neither have any radio buttons.

What I do have on both browsers identically are boxes under a heading "Your landline features" and these are listed as:

BT Call Protect - with a button that says Manage

Caller Display - with a button that says Manage

Voicemail - with a button that says Add now

and then the option to view more.  When I click on that, more features are all listed in their own boxes, together with a button labelled Add now.  None of them mention friends and family of any type, international or otherwise.

 

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rjbcollege
Beginner
515 Views
Message 8 of 19

Re: Remove Friends and Family International

As per other users, and my answer below, there are no radio buttons anywhere.
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licquorice
Distinguished Sage
Distinguished Sage
492 Views
Message 9 of 19

Re: Remove Friends and Family International

These are the screens I get.

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John_F
Beginner
485 Views
Message 10 of 19

Re: Remove Friends and Family International

Yes, get there, and just like your screenshot there is no mention of Friends and Family International

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