Can anyone tell me how I can remove friends and family international please? I am not using this feature and can't see it anywhere to untick it to remove it from my package.
Go to MyBT > Your Products > Landline Manage > (current package displayed) > manage > select account and click continue. Radio buttons displayed for your options.
Doesn't work for me. There are no radio buttons and no mention of Friends and Family International when I get to the landline management page
Hi @John_F and welcome to our community,
Thanks for trying the different browser. It's strange you're not ale to see the option online. I'll be happy to take a look at this for you. I'll drop you over a private message now so you can get in touch.
I had already gone into your products and not found it there but for the record I followed the instructions again.
I have also tried my usual Chrome and also MS Edge and neither have any radio buttons.
What I do have on both browsers identically are boxes under a heading "Your landline features" and these are listed as:
BT Call Protect - with a button that says Manage
Caller Display - with a button that says Manage
Voicemail - with a button that says Add now
and then the option to view more. When I click on that, more features are all listed in their own boxes, together with a button labelled Add now. None of them mention friends and family of any type, international or otherwise.
Yes, get there, and just like your screenshot there is no mention of Friends and Family International