Can anyone tell me how I can remove friends and family international please? I am not using this feature and can't see it anywhere to untick it to remove it from my package.
Thanks.
Go to MyBT > Your Products > Landline Manage > (current package displayed) > manage > select account and click continue. Radio buttons displayed for your options.
Doesn't work for me. There are no radio buttons and no mention of Friends and Family International when I get to the landline management page
Hi @John_F,
Thanks for posting.
What browser are you using? If possible could you try a different one?
Thanks,
Paddy
I've tried Chrome and Firefox (on Linux) and Chrome on Android. All have the same result
Hi @John_F and welcome to our community,
Thanks for trying the different browser. It's strange you're not ale to see the option online. I'll be happy to take a look at this for you. I'll drop you over a private message now so you can get in touch.
Cheers
David
Hi David,
I had already gone into your products and not found it there but for the record I followed the instructions again.
I have also tried my usual Chrome and also MS Edge and neither have any radio buttons.
What I do have on both browsers identically are boxes under a heading "Your landline features" and these are listed as:
BT Call Protect - with a button that says Manage
Caller Display - with a button that says Manage
Voicemail - with a button that says Add now
and then the option to view more. When I click on that, more features are all listed in their own boxes, together with a button labelled Add now. None of them mention friends and family of any type, international or otherwise.
These are the screens I get.
Yes, get there, and just like your screenshot there is no mention of Friends and Family International