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Message 1 of 3

Remove an old account from MyBT

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I've recently rejoined BT and have assigned my new account to MyBT but I can also still see my old account, please can this be removed. 

Also when I'm under my new account I look under orders and can't see my pending order, I just get a technical error message. 

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Message 2 of 3

Re: Remove an old account from MyBT

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Hi @CrystalKen and welcome.

Thanks for posting about your MyBT. I can help. I'll drop you over a private message now so check your inbox and send me over the details.

Cheers

David

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Message 3 of 3

Re: Remove an old account from MyBT

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Hi @CrystalKen, thanks for getting back to me to confirm that you had called the help desk and got this resolved. 
Cheers

John

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