Thanks for reply,
73mbps is the estimated speeds. Stands for Megabytes Per Second, you’ll have a download snd upload speed. It’s normal to have slower upload speeds.
So 73Mb is 73MegaBYTES per second? I'd have no complaints at all if I got that! Over the wifi I get barely 1/10th of that speed on one PC, and half that again on another. I do not consider getting "under 10% estimated speeds" what could be called "normal", and if BT do consider it "normal" then that is another reason to switch supplier!
BT uses the Openreach Network that is shared with over 650 other providers, BT will always offer the fastest speeds available on the Openreach Network to your property.
If this is the best speeds I can get, then this "BT Openreach Network" service you "promoted" isn't good enough and it's and another reason to switch supplier. But that is something to make complaints about elsewhere.
Sounds like you have a FTTC service and a Smart Hub 1 or 2 will work fine one this and you shouldn’t require any new equipment unless your property is eligible for FTTP.
I think it's a Smart Hub 2, as for FTTP, I would wager I'm in one of the 5% households still forsaken of FTTP. Another reason to not really rate BT highly, we still pay the same rates, so why are we being left out? There's no point complaining about this here though, sorry. Anyway, I tried this:-
https://www.bt.com/products/broadband/deals?s_cid=con_bt_dg-home_ess_ppc-generic_vidZ60&vendorid=Z60...
That was supposed to be BT.com's FTTP availability checker....... but all it did was try to sell me stuff, which is obvious looking at it's address! It simply didn't do what it said it would "on the tin". So there's an example of broken BT.com features. So then, no point upgrading the router - especially if it will cost me?
I currently have an ADSL copper service with max speeds of 6mbps download and 0.45 upload, I use powerline adapters to boost my internet.
That sounds no better than what I get actually! So I'm not the only one. But, I have to ask - are you really happy with that? And by powerline adapters, you mean ethernet wall plugs? Well, I have those and they get no more than 4Mybtes/sec. This will be likely due to the old plugs I'm using though. They date to back in 2000's, and will be CAT5 standard, but even then, I believe I should get 100mbps (12.5Mbyte/sec), so 4Mbytes/sec is still very disappointing.
It’s impossible to note that BT only guarantee speeds over Ethernet not Wi-Fi, please connect a Ethernet to your computers and recheck speeds. It’s also impossible when running speed checks you remain as close to the router as possible.
I'm not getting you there, "impossibe to note BT guarantee speeds....."? "Impossible when running speed checks......"
It doesn't make sense! It's not possible to move the PCs closer to the router or move the router closer to the PCs. The router is shackled where it is by wiring and phone line sockets, the PCs and all their equipment and desks etc are too heavy to be moved around willy nilly like that! I'm simply not in good enough phyiscal or mental health at the moment for it neither.
In regards to the BT.com site can you explain what appears to be broken?
I was referring to the "phone line checker", or something, I'd have to find it again and give you a link, I just can't remember the exact "title" of it.
You can absolutely keep your number or get a new one
Just to be clear, I was referring to the existing landline number I've had for 50 years now, BT's landline services I have no problems with and wish to keep it. The poor broadband services however, I wish to see improved or be able to switch to another supplier but keep the BT landline.
It’s important you speak to Bereavement Billing first to update the records, then contact Tech Broadband and Landline to investigate any faults with your service, then contact Value who can regard your services for you.
Billing wise, it's fine, it's just the - and this is where words fail me becuase I don't know the correct terms - "account name" that needs changing.
Sorry to go on, and sound so negative about BT, but I'm not in good health right now and this is all extra uneeded stress really. Don't take this personally, I would be lying if I said this reply answered even one of my questions...... is there anyone else I can contact for answers?
