Requesting bags/labels to return equipment

[sabina]

Hello

I would be grateful for some advice on this issue.

I am trying to return some BT equipment which I am not using currently. I have not been requested to do so (my contract is ongoing).

I cannot seem to find the link on the BT website anywhere.

How can I request bags and labels to return this equipment?

Thank you for your help.

Best wishes 

Sabina

[RobbieMac]

Hi @sabina

Welcome to the BT Community and thank you for posting!

I am sorry for the problems getting hold of a returns kit to send back the equipment.  Give my colleagues a shout in the helpdesk and they should be able to organise this.  You can reach them on 0330 1234 150.

Post back and let me know how you get on chatting with them.

Thanks,

Robbie

[BrianOK]

Dear Robbie
This seems to be a common issue. Why can't BT just put a link online for 'Returning Equipment' to save people going all round the houses?
All the guidance tells us to log in and click on the link, but there's no link.
It's almost as if someone doesn't want to collect all the old kit from customers ...

[BIGB19541]

Hi Robbie, I am having similar problems getting white bags to return equipment. Can’t understand why it’s not straight forward on bt.com. Could you please advise how I can get these return labelled bags please.

Many thanks

Brian

[imjolly]

Phone CS 03301234150 and request a returns bag