Return bags still not received

[MeiLing]

Hi I moved out and terminated the broadband service.  I was informed to return kit and return bag would send to me within 7 days, but it wasn’t so. Then I requested a return bag again and double check my new address but still I have nothing.  I already requested an extra return bag twice, and want to return kit asap..I don't want to get charge ￡50 for not returning the kit. Can look into this or advise what I can do..

Thanks

[Keith_Beddoe]

@MeiLing 

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150

You can message BT using the "message us" links on the help pages. That is usually effective.

https://www.bt.com/help/contact-bt