Return equipment

[Lamayonzon]

I have recently cancelled the bt and want to return their equipment. I have ordered return bag many times but they keep sending at my old address although I have updated my address year ago. I tried to contact them via phone but they never respond just put on hold. Is anyone know how to contact them. 

[JohnC2]

Hi @Lamayonzon, welcome to the forum and thanks for your post.

I'm sorry that you've been unable to get a returns pack sent to the correct address when you called us. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you resolve this.

Cheers

John