Return equipment

[6416david]

I returned my equipment in the supplied bag approximately 6 weeks ago , I checked the Royal Mail tracking about 4 weeks ago and it said it had been returned so I then threw away the post office receipt thinking everything was fine , however I keep getting emails and text messages saying the equipment hasn’t been returned, can someone sort this 

[DanielS]

Hi @6416david,

I am sorry that you were still getting the messages.

When received, it has been taking approx 4 weeks to be fully updated on our systems. It could update any day now.

I take it you don't have any copy of that reference number or took a picture of the receipt. Bit of a stretch but could you check the internet history on the device that you used to track the delivery? It might show the URL with the tracking number in it.

Thanks
DanielS