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Message 1 of 5

Return hub

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I returned a hub on 9 April 2022. I have post office receipt with tracking number. I keep getting emails saying it hasn't been returned. I rang but they couldn't mark it as returned as the system was down. But they marked the file. But I'm still getting e mails asking for return. I have a photo of the tracking receipt.  Who do I tell I can't find any address on myBT to send the tracking number. 

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Message 2 of 5

Re: Return hub

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Call BT 0800.800.150 and they can update your account.

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Message 3 of 5

Re: Return hub

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Thanks
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Message 4 of 5

Re: Return hub

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Hi @HandL and welcome to our community.

Thanks for posting. As @gg30340 has mentioned 150 should be able to sort this out but just in case there are any problems I've dropped you a private message should you need to get in touch.

Cheers

David

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Message 5 of 5

Re: Return hub

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I've sent a private message, as 150 didn't resolve the issue. Thanks

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