<p>From 31 October 2024, BT Cloud has <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">closed</a> and all data will soon be deleted.</p>
I returned a hub on 9 April 2022. I have post office receipt with tracking number. I keep getting emails saying it hasn't been returned. I rang but they couldn't mark it as returned as the system was down. But they marked the file. But I'm still getting e mails asking for return. I have a photo of the tracking receipt. Who do I tell I can't find any address on myBT to send the tracking number.
Thanks for posting. As @gg30340 has mentioned 150 should be able to sort this out but just in case there are any problems I've dropped you a private message should you need to get in touch.
