Like other members, I have returned a Hub to BT but am still receiving emails and texts notifying me that I will be charged unless I return the equipment. Of course, it doesn't help that the BT email address does not allow for replies! I am presently on holiday but have the Post Office receipt of the posting at home. Can you please either confirm the return of the Hub or advise how I can demonstrate the fact it has been returned, presumably by sending a scan of the PO receipt? In case it is relevant I should add that as I was able to resolve the initial problem of linking my telephone to my existing hub, I did not return my old Hub, but returned the new replacement one. This was placed unopened and in its original packaging into the returns bag. I also included a note explaining why the new "replacement" was been returned. Until I return home I am unable to verify the precise date the Hub was posted, but it was more than three weeks ago.
Hi Mike666, sorry that you're been chased for the return of equipment sent back weeks ago. I've sent you a Private Message so when you return home you can get in touch with us and we'll get the items marked returned.