Returned equippment

[AlanC4]

Returning equipment - still showing as awaiting return, I do not have the equipment they are asking for. I no longer have BT acknowledgement or receipt for the equipment I returned unused, unopened now, what can I do? 

[DanielS]

Hi @AlanC4,

Thanks for reaching out to us and for letting us know that you returned your equipment.

It would be best if we spoke with you about this to try and help you. You can get through to my team by replying to the private message that I sent you. 

Thanks
DanielS

[AlanC4]

Sent ll the information on private reply, but not heard anything.