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Message 1 of 5

Returning Equipment

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I'm trying to return my equipment.

Like so many others who have posted on here I'm unable to find or select the Return Equipment option on my home page and can't understand why the help link doesn't just take you to a request page. Also BT say they send you a returns envelope but that hasn't arrived. 

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Message 2 of 5

Re: Returning Equipment

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Hi @sheilamcdermott30

Welcome to the BT Community and thank you for your post.

I am sorry for the problems you're having returning your equipment.  Give my colleagues in the helpdesk a shout on 0800 800 150 and they'll be able to send you one.

Post back and let me know how you get on chatting with them.

Thanks,

Robbie

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Message 3 of 5

Re: Returning Equipment

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Thanks Robbie. Can I delete this post now?

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Message 4 of 5

Re: Returning Equipment

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@sheilamcdermott30 wrote:

Thanks Robbie. Can I delete this post now?


No need to delete the post @sheilamcdermott30 

How did you get on speaking with my colleague over the phone?  Did they order you the returns kit? Post back and let me know.  I can mark your post as the solution.

Thanks,

Robbie

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Message 5 of 5

Re: Returning Equipment

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Glad you got all sorted on chat @sheilamcdermott30 

I'll go ahead and close things off from here.  Feel free to keep the posts coming. 

Take care.

Thanks,

Robbie

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