I returned my equipment as requested and have proof that it was delivered on 01/02/2023
I’ve taken a screenshot of Royal Mail delivered notification and have kept my original proof of postage.
Upon checking my BT app and tracking the order, it was a like for like exchange of router due to connectivity problems and having had the same router for years, and it still shows: awaiting return. How long should I wait before contacting BT as I don’t want to be charged and then have to claim the money back.
As the biggest broadband provider and how efficient they are on everything else it seems this is poor communications and should be updated pretty quickly on their systems like the rest of the order from date placement to arrival etc
If anybody can help me to complete this process to avoid charges, I know they allow 60 days to return, please advise
many thanks
