Hi , we moved house and i did not receive the return bag. Can someone let me know how i could get it? Thank you in advance.
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Welcome to this user forum for BT Retail phone and broadband customers.
I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.
Normally when you move house, you would take your BT equipment with you.
I am surprised that BT could not provide what you needed, unless there was no Openreach infrastructure at your new house.
I will ask a moderator to help with the returns.
Hi @LiviuC, welcome to the forum and thanks for your post.
Sorry you were unable to get BT service at your new address. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you and ensure you get a returns kit.