cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
599 Views
Message 1 of 4

Returning home hub

Hi,

we have had 2 BT connections and have recently ceased one. We received a green bag from BT to return our hub in, which we did despite one post office refusing to take it stating it was an old bag. The address on it was BT Returns, DL62PJ. This was around 12th July and we have not yet had an acknowledgment of the return. Apparently the normal white bags have a different address. Has our hub gone to the wrong place and will BT try to charge us for it?

0 Ratings
Reply
3 REPLIES 3
573 Views
Message 2 of 4

Re: Returning home hub

Hi @super-skier, welcome to the forum and thanks for your post. 

Do you have a proof of postage from the Post Office for the hub you've sent back?

Cheers

John

0 Ratings
Reply
564 Views
Message 3 of 4

Re: Returning home hub

Hi, yes I have the proof of posting dated 12/07/23. I would attach a photo but not sure I can do that.

0 Ratings
Reply
525 Views
Message 4 of 4

Re: Returning home hub

Thanks for confirming that @super-skier .

We can sort this out for you. Please check your inbox for my message and drop me a reply with the details.

Cheers

David

0 Ratings
Reply