Returning kit

[dwe123]

Hi

I returned my kit (broadband router) to BT and keep getting messages saying they have not received it. This was sent on the 9th March.

Unfortunately, I cannot find my receipt of sending.

I used the bag that you supplied me. Hopefully you are able to give me the tracking number for that bag, so I can check on its progress?

[DanielS]

Hi @dwe123,

I am sorry to see that it hasn't been either received or marked off as received.

If it hasn't been marked off as received by Tuesday, can you drop me a reply here so we can look into this for you?

Thanks,
DanielS