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Clayman
Beginner

on ‎31-01-2023 12h42

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Message 1 of 2

Returning my equipment

Mt BT contract is ending tonight and i am moving to another provider. I have had emails saying I need to return the equipment which I am happy to do. But the emails direct me to links I cannot find on My BTwebsite!

So can someone direct me to where I need to look for the link?

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1 REPLY 1
NeilO
Moderator-Retired

on ‎31-01-2023 15h00

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Message 2 of 2

Re: Returning my equipment

Hi, @Clayman Thanks for posting, I'm sorry for any confusion caused. Returns packaging will be ordered automatically after you leave BT and should arrive within 7 days of the broadband stopping.

Also, the links to order replacement or extra returns bags won't be visible in your MyBT until after your BT services stop.

Thanks

Neil 

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