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Sweens15
Beginner

on ‎17-01-2024 22h35

401 Views
Message 1 of 2

Returning router

Hi all,

I’m looking to return a router that we thought we had lost. We were charged for not sending it back but keen to request a bag and receive the credit. 

Can anyone please help as keen to not have to call if possible? 
thanks Claire 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎18-01-2024 12h06

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Message 2 of 2

Re: Returning router

@Sweens15 

quickest way is to phone CS and request returns bag

after returning and if account not updated then try billing for help https://www.bt.com/help/contact-bt/account-and-billing/broadband



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