Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Sweens15
Beginner

on ‎17-01-2024 22h35

165 Views
Message 1 of 2

Returning router

Hi all,

I’m looking to return a router that we thought we had lost. We were charged for not sending it back but keen to request a bag and receive the credit. 

Can anyone please help as keen to not have to call if possible? 
thanks Claire 

0 Ratings
Reply
1 REPLY 1
imjolly
Distinguished Sage
Distinguished Sage

on ‎18-01-2024 12h06

124 Views
Message 2 of 2

Re: Returning router

@Sweens15 

quickest way is to phone CS and request returns bag

after returning and if account not updated then try billing for help https://www.bt.com/help/contact-bt/account-and-billing/broadband



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Reply