Returning unopened BT Pro Box

[cipfa78]

I upgraded my broadband package last month to include BT TV.  Within an hour of placing the order I decided to cancel it.  I rang BT to notify them of the cancellation and at the same time completed an online cancellation form.

Today however I received a BT TV Pro Box and I rang BT to arrange a return.  They told me they would email in due course but I am anxious to return the unwanted box asap. 

I am unable to find any return information on the BT website, can anyone help please? 

[NeilO]

Hi @cipfa78 I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil

[DavidM · Accepted solution]

Hi @cipfa78 and thanks for sending over the details.

The returns bag is on it's way to you. Please let us know when you receive it.

Cheers

David

[cipfa78]

Thank You.  

Much Appreciated.

Sean

[cipfa78]

Returns bag received today , thanks.