Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Drew1440
Beginner

on ‎07-12-2023 9h35

545 Views
Message 1 of 3

Returns Kit link not appearing

Hi, I have recently left BTR and have been asked to return my equipment via the returns kit, i havernt recieved this int he post but have followed the link in the email,  I have signed into the MyBT homepage but I cannot find the Return Your Kit link/button, despite using multiple browsers (Edge/Firefox/Brave)

This also does not appear on the Android App either (Sony Xperia 1IV - Android 13) despite signing out and refreshing. I there a way to request this through here?

0 Ratings
Reply
2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎07-12-2023 10h13

528 Views
Message 2 of 3

Re: Returns Kit link not appearing

just phone CS 03301234150 and request returns bag



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
RobbieMac
Moderator-Retired

on ‎07-12-2023 11h27

519 Views
Message 3 of 3

Re: Returns Kit link not appearing

Hi @Drew1440

Welcome back and thank you for your post!

Sorry for the problems getting hold of a returns kit to send the equipment back to us.  Give our guides in the helpdesk a shout on the number that @imjolly has posted above and they'll get you sorted.

Feel free to reply back to let us know how you got on 🙂

Thanks,

Robbie

0 Ratings
Reply