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Drew1440
Beginner

on ‎07-12-2023 9h35

489 Views
Message 1 of 3

Returns Kit link not appearing

Hi, I have recently left BTR and have been asked to return my equipment via the returns kit, i havernt recieved this int he post but have followed the link in the email,  I have signed into the MyBT homepage but I cannot find the Return Your Kit link/button, despite using multiple browsers (Edge/Firefox/Brave)

This also does not appear on the Android App either (Sony Xperia 1IV - Android 13) despite signing out and refreshing. I there a way to request this through here?

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imjolly
Distinguished Sage
Distinguished Sage

on ‎07-12-2023 10h13

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Message 2 of 3

Re: Returns Kit link not appearing

just phone CS 03301234150 and request returns bag



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RobbieMac
Moderator-Retired

on ‎07-12-2023 11h27

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Message 3 of 3

Re: Returns Kit link not appearing

Hi @Drew1440

Welcome back and thank you for your post!

Sorry for the problems getting hold of a returns kit to send the equipment back to us.  Give our guides in the helpdesk a shout on the number that @imjolly has posted above and they'll get you sorted.

Feel free to reply back to let us know how you got on 🙂

Thanks,

Robbie

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