Returns label and bag

[lukecarrier]

I recently moved into a property with a couple of old BT modems. I can't see anywhere in the My BT app to request a returns label and your help docs on how to return this seem to be gaslighting me. I have seen other people resolve this over PMs with BT employees via the community site.

Please could someone reach out so I can post you this equipment? If not it'll go to the local recycling centre, which seems incredibly wasteful.

[gg30340]

If you call BT 0330.1234.150 Billing you can request that they send one out to you.

[lukecarrier]

Tried that and web chat, gave up after 20m holds. This should not be difficult -- even Virgin Media let me request a returns label online!

[DanielS · Accepted solution]

Hi @lukecarrier,

I'm sorry that you haven't received the returns kit. I'll send you a private message so you can reply to my team for help.

Thank you

DanielS