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Message 1 of 4

Returns label and bag

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I recently moved into a property with a couple of old BT modems. I can't see anywhere in the My BT app to request a returns label and your help docs on how to return this seem to be gaslighting me. I have seen other people resolve this over PMs with BT employees via the community site.

Please could someone reach out so I can post you this equipment? If not it'll go to the local recycling centre, which seems incredibly wasteful.

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Message 2 of 4

Re: Returns label and bag

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If you call BT 0330.1234.150 Billing you can request that they send one out to you.

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Message 3 of 4

Re: Returns label and bag

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Tried that and web chat, gave up after 20m holds. This should not be difficult -- even Virgin Media let me request a returns label online!

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Message 4 of 4

Re: Returns label and bag

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Hi @lukecarrier,

I'm sorry that you haven't received the returns kit. I'll send you a private message so you can reply to my team for help.

Thank you

DanielS

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