Bt reward card

[ppalmer1973]

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Like a few others i had a new broadband package installed on the 26/11/2025 i claimed the reward card without any issues after waiting 30 days contacted customer service and The Card service team, Who couldn’t help ☹️

[Michael_D]

Hi @ppalmer1973 

Welcome to the community.

I've sent you over a private message to take some details to help with this.

Michael

[Michael_D]

Hi @marygarner61 

Welcome to the community.

I've sent you over a private message to take some details to help with this.

Michael

[Linzi_H]

Hi @pshaw74 

I've sent over a Private Message to grab a few more details. 

Linzi 

[pwolfe18]

Hi @Michael_D 

Can you help me, I’m in a similar situation?

[Michael_D]

Hi @pwolfe18 

Welcome to the community.

I've sent you over a private message to collect some details.

Michael

[pwolfe18]

Hi @Michael_D 

I have replied to your private message.

Thank you,

Paul

[Michael_D]

I've got it, thanks @pwolfe18.

Michael

[alantate25]

Hi @Linzi_H  I claimed the reward card on the 26th November, Can you help me with my reward card please?

[Linzi_H]

Hi @alantate25 

Of course! I'll send over a Private Message to grab some other details. 

Linzi