Reward card

[watson14]

Yet another Reward card post,

Broadband activated: 25/11/2025

Claimed reward card : 25/11/2025

Tried the solutions and emailed Bt@purecard as advised, Complaint Closed without a resolution 

[martindelacourt91]

Hi @Michael_D 

Can you help me out please?

I claimed on the 27/11/2025

I’ve not received my reward card

[Leanne_T]

Hi @martindelacourt91 

I have reached out to you in a private message for some extra details 🙂

Leanne.

[Leanne_T]

Morning @watson14 

Thanks for posting on the community. 

To help you with the reward card, I have sent you a private message for some extra details. 

Speak to you soon 🙂

Leanne. 

[Kimberlin]

@watson14 

I couldn't agree more with your obvious observation of yet another Reward card thread. I've just counted up how many separate threads have been created since August last year and it totals around 40. You'd think that this whole debacle would have been sorted by now.

[watson14]

That’s true, Should have all been sorted by now considering they have had issues for this long 

[Leanne_T]

Hi @watson14 @Kimberlin 

We are feeding back any reward card queries to the relevant team, and these will be looked into. 

I have replied to your private message @watson14 

Leanne.

[watson14]

@Leanne_T 

I have responded thank you 😊 

[davidward_23]

Hi @Leanne_T 

I need help please 

I claimed my Reward card on 24th November 

I have not received it like many other people 

[Leanne_T]

Hi @davidward_23 

I have sent you a private message for some extra details.

Thanks. 

Leanne.