Reward card issues

[Feenix2637]

I can see from earlier posts that customers have issues claiming their reward cards. I have received my email and a number of texts to claim my card but I am directed to the site with no option to claim. Any advice or help would be great. Thanks in advance.

[DavidM]

Hi @Feenix2637 and welcome to our community.

Sorry you're having problems claiming your reward. Can you just confirm if all the orders have closed and you're connected now?

Cheers

David

[Feenix2637]

Hi, 

Thanks for replying.

Yes all connected on 22nd December, up and running.

[DavidM]

Thanks for confirming that @Feenix2637 .

I've dropped you a message so send me over the details and I'll look into this for you.

Cheers

David

[DavidM · Accepted solution]

Thanks for sending over the details @Feenix2637 .

Nice speaking with you. The reward card has been processed and will be with you soon.

All the best

David

[Feenix2637]

Brilliant, thank you for the quick response. All the best for 2023.