Reward card

[Jrednall]

Good morning, 

My BT broadband went live over two weeks ago. Despite signing up to BT to receive a pre paid reward card I still cannot claim it.  I received a text at the end of August about how to claim but when I follow the instructions it states ‘There is no reward waiting to be claimed’. Please could you let me know how I can claim this BT reward. 

Thank you. 

[PaddyB]

Hi @Jrednall,

Thank you for posting. I'm sorry you haven't been able to claim your BT Reward Card. If you send me your details, I'll be able to take a look at this for you.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy