Reward card

[Lknight]

I’ve been receiving numerous emails & text to say I have a reward card to claim but when I log in there’s nothing there. What do o need to do please

[JohnC2]

Hi @Lknight, welcome to the forum and thanks for posting. 

When you log in does your BTID have the account number linked? If not Adding an account on My BT | BT Help 
Does your BTID have more than 1 account linked to it?

If your still unable to claim the reward let us know and we'll be happy to help.

Cheers

John

[Lknight]

Hi John

Thanks for your reply. My BTID does have two accounts linked to it.

[JohnC2]

Hi @Lknight, thanks for checking that for me and that's most likely what's stopping you claiming the reward.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to claim it for you.

Cheers

John

[StuartH · Accepted solution]

Hi @Lknight 

Thanks for taking my call regarding this, glad I was able to assist with claiming your reward card.

Stuart