Very similar situation to many users which is becoming increasingly frustrating..
I have tried to access my rewards through the linkhttps://home.bt.com/login/myrewardsHowever, as I have 2 accounts showing, one of them is an old account that has been deactivated, I am switched back to the old account with no products or services active, and the new account does not show anything.
Is there an alternative way to claim my rewards card without getting switched to the old account?
@Al3xcooke Welcome to the community and thanks for posting, I'm sorry to see you're having difficulty claiming your reward card. I'll send you a private message so you can send your details to the moderation team and we'll be able to help you with this.