cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Al3xcooke
Beginner
70 Views
Message 1 of 2

Rewards Card

Hello,

Very similar situation to many users which is becoming increasingly frustrating..

I have tried to access my rewards through the link https://home.bt.com/login/myrewards However, as I have 2 accounts showing, one of them is an old account that has been deactivated, I am switched back to the old account with no products or services active, and the new account does not show anything. 

Is there an alternative way to claim my rewards card without getting switched to the old account? 

Thanks in advance,

Alex

Tags (2)
0 Ratings
Reply
1 REPLY 1
NeilO
Moderator
Moderator
51 Views
Message 2 of 2

Re: Rewards Card

@Al3xcooke Welcome to the community and thanks for posting, I'm sorry to see you're having difficulty claiming your reward card. I'll send you a private message so you can send your details to the moderation team and we'll be able to help you with this.

Thanks

Neil

0 Ratings
Reply