Rewards card

[Edunbar]

Hello. I have multiple accounts. One account was created recently.  Personal details are mixed up between them. And I have failed to claim the rewards card for the new account.  Please help. 

[JohnC2]

HI @Edunbar The quickest way of fixing this is to set up another BTID with an email address that has not been used as a BTID before and you'll be able to claim the reward ok.
If you don't have another email address you can use I've sent you a Private Message so you can get in touch with the Mod team and we'll raise the request to get the current BTID fixed. 
Cheers
John

[JohnC2]

Hi @Edunbar, have you had a chance to set up the BTID again? and if so is it working ok now?

Post back and let me know.

Cheers

John

[Edunbar · Accepted solution]

Hello John,

Thank you so much for your help. My new account with the new BTID is now working with no problem.  The old account has gone.

Thanks again, 

Ella

[JohnC2]

Hi @Edunbar, thanks for the update and great to know it's working ok now. 

Cheers

John