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taylormade
Beginner
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Message 1 of 4

Services

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Hi my direct debit isn't due for 7 days yet but my services have today been suspended is this a common occurrence with bt?

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NeilO
Moderator
Moderator
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Message 2 of 4

Re: Services

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Hi, @taylormade welcome to the community and thanks for posting. You normally wouldn't be restricted if a direct debit is set up to pay the bill however, this can happen if there's an outstanding balance from a previous bill still owed. 

I'd recommend getting in touch with our billing team on this link to find out whats happened.

Thanks

Neil

taylormade
Beginner
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Message 3 of 4

Re: Services

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Thank you issue resolved 

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NeilO
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Message 4 of 4

Re: Services

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@taylormade Good, I'm glad you got sorted. 

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