Six Weeks and still no Kit

[DelicaMan]

I've been waiting since 13SEP for delivery and setup of Hybrid Connect and the Alexa Advanced Home Phone.

Anyone any ideas why?

Ta.

[Starman]

Unless a mod happens by you'll have to call BT to query this. Is this part of a new service that is now active or are you still waiting for it to go live?

[JohnC2]

Hi @DelicaMan, sorry you're still waiting for the equipment to arrive.

If you are waiting to be moved over to Digital Voice then this move may be delayed. You would be best to call and speak with our orders team and they'll be happy to explain what's happening with your order.

Cheers

John

[DelicaMan]

Hmmm, the order says I was switched over to digital voice 15SEP.

[imjolly]

if you go to hub manager do you see your phone number and if so if you connect phone to socket on back of hub does it work?

[DelicaMan]

No phone number quoted on Hub Manager 😞

[imjolly]

so even though says switched to DV 15/9 it is not active from hub stats.  have you tried the FTTP team 08005874787 who can help with DV

[DelicaMan]

Not tried them before and am currently getting a message saying there's at least a 30min wait time. I'll try later, ta.

[imjolly]

if you try FTTP TEAM and they are busy you will get diverted to CS and if that happens just hang up and try later

[DelicaMan]

Hi all,

ended up with CS a short while ago.

The agent couldn't work out what was wrong and put me on hold while he chatted with the "Back Room Team".

They say there'd been a web problem at the time ordered which sent my order into "limbo", (word), and no one could see it.

Anyway they cancelled the order to clear it off the system then put me through to another agent who has raised a new order.

Hopefully that won't disappear 🙂

Thanks for all your advice.