Sky still charging me after switching to BT

[IRS]

Hi

I switched to BT in July 2023, and was told that BT would contact Sky broadband when the switch happened.

Unfortunately, BT did not inform Sky, so they continued to bill me for 5 months until I realised and cancelled on December 13th.

Now, after speaking to customer support, who directed me to the switching team (who only deal with the contract buyout offer), who directed me back to customer support, who directed me back to the switching team, who of course, directed me back to customer support.

I'm obviously being batted from one department to the other, neither of them having any intention of addressing my issue.

I'm not happy. I was told the switchover would be seamless and that I didn't need to do anything. If someone at BT had just said that I would have to cancel Sky myself, then I would have.

Any suggestions on how to proceed would be greatly appreciated. 

Many thanks 

[Keith_Beddoe]

@IRS 

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators, I will ask one to help here.

[IRS]

Ah, I wasn't aware. Thank you for your help, Keith. 

[Keith_Beddoe]

One of the moderators should reply on this thread.

[NeilO]

Hi, @IRS welcome to the community, I'm sorry you have reason to complain about your switch to BT. Did BT take over the line that Sky was providing service on, or did you get a new fibre optic line installed when you joined BT? If we take over the existing line the cancellation is instigated by BT.

I'll be happy to take a look into your concerns and will send you a private message so you can get in touch with more details.

Thanks

Neil

[IRS]

Hi Neil 

Thank you for your quick response. 

Yes, I went full fibre when I switched to BT.

Kind regards 

Ian

[DavidM · Accepted solution]

Thanks for taking my call today @IRS .

I'm glad I was able to sort this out for you.

All the best

David

[IRS]

Hi David.

Thank you so much for sorting this out for me. It is very much appreciated. 🙏 All the very best for 2024. 

Many thanks 

Ian