Sorry, we can't show you any personalised deals at the moment

[drbaz2908]

I have received an email stating that my contract is due for renewal on Nov 15th. When I choose the renew button, I am taken to the BT web page, but I get the messahe "Sorry, we can't show you any personalised deals at the moment"

[northshields]

drbaz2908

You are not alone. Just have a read of this thread.

https://community.bt.com/t5/Bills-Packages/Inability-to-Renew-Online/m-p/2321730#M160824