Sorry, we can't show you any personalised deals at the moment

[M6North]

Hi, 
We have BT Halo 3+ and were recently sent a mail shot saying that BT Full Fibre is now available to us.
For weeks now we have tried to access this in MyBT, but always end up with an Error Screen saying  "Sorry, we can't show you any personalised deals at the moment".
I tried ringing BT up but went through the usual painful process of dealing with the automated switchboard, being on hold for ages listening to awful "lift musac" and finally getting through to someone who hadn't got a clue and was unable to give any useful information at all.
1 out of 10 for Customer Service BT.
Kind Regards, M6North ☹️

 

[Elms]

Yes, I got the same message when I tried to see what broadband packages were available: "Hi XXX. We're unable to show you any personalised offers at the moment".

I want to see how much the total cost will be for BT phone and landline rental (which I already have), plus adding BT broadband.

I am trying to switch to BT Digital Voice, and I understand you need to get your broadband from BT, and use a BT Smart Hub 2 router. I currently get my broadband from Plusnet. 

I am wondering if from the customer support and ease of setup perspective, moving my phone number, line rental and broadband to Virgin might be less of a headache. 

But I am interested in BT Digital Voice because of the claimed high quality audio on the calls; I am not sure if other providers will match this audio quality.