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Message 1 of 4

Still asking to return kit

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Hi i returned my kit last week both EE tv pro box and smart hub 2 however the status is saying only the smart hub 2 has been recieved, i can't prove what was in the packkage i sent back but i 100% know i put both the smart hub 2 and EE tv pro box in the same package so if you've recieved the hub you would have recieved the pro tv box too.

Can this please be sorted as i'm not paying £140 for something i returned, thankyou.

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Message 2 of 4

Re: Still asking to return kit

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This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150

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Message 3 of 4

Re: Still asking to return kit

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If you call BT 0330.1234.150 with your Proof of Sending or your Proof of Receipt they can update your account.

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Message 4 of 4

Re: Still asking to return kit

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Thankyou to you both for replying i spoke to someone via chat who sorted it once i gave them my proof of postage tracking number.

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